Late Arrival and No-Show/Cancellation Policy Effective January 1, 2026 Late Arrival Policy:
Patients are asked to arrive at their appointments before or at their scheduled
appointment time. A grace period of 15 minutes will be permitted for unforeseen delays a patient may encounter while traveling to the office for their scheduled appointment. If a patient arrives more than 15 minutes late for their appointment, the patient will either be seen that day as a walk-in (if the schedule permits), or the patient’s appointment will be rescheduled for a later date. Please keep in mind that if you arrive late and can still be seen, there may not be ample time to render all planned services. This process will ensure patients who do arrive on time are seen in a timely manner. Unfortunately, chronic tardiness could result in being dismissed from the dental practice.
No-Show/Cancellation Policy:
A “No-Show” patient is a patient who fails to appear for a scheduled appointment without providing any notice. Furthermore, a rescheduled appointment with less than a 24-hour cancellation notice is also treated as a No-Show. There is a $75 charge for the first No-Show, a $75 charge for the second No-Show, and the No-Show fee increases to $150 per occurrence thereafter. This charge cannot be billed to insurance and must be paid on or before the next scheduled appointment. Unfortunately, chronic absenteeism could result in being dismissed from the dental practice.
To assist the patient in keeping appointments, the office will either provide text or telephone appointment reminder messages before the patient’s scheduled appointment. The patient can confirm or postpone/reschedule the appointment. Following appointment confirmation, the patient is responsible for canceling or rescheduling their appointment no less than 24-hours before the scheduled appointment. If the patient’s phone is “out of service” or not receiving calls/text messages, the patient is still responsible for keeping the scheduled appointment.
